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Terms of Sale

Effective 20 July 2026.

Product: QueryWell Seller (licensor): Elaman Group Ltd, registered in England and Wales (company no. 15708144) Effective date: 20 July 2026

These terms govern purchases of QueryWell licences (the "Software"). Use of the Software is also governed by the EULA and Privacy Policy.

1. Seller

QueryWell licences are sold directly by Elaman Group Ltd. Single-seat licences can be purchased through Stripe Checkout; Stripe processes the payment but does not replace Elaman Group Ltd as seller or licensor. Team, enterprise, site, branded and scoped purchases are confirmed by quote and invoice. We deliver licence keys and downloads by email after successful payment and state any applicable tax/VAT on the Stripe receipt or invoice.

2. Licences and pricing

The Software is sold as a perpetual licence — paid once and owned outright, with no subscription and no recurring licence fee:

  • QueryWell Studio — £1,200 for one named-user seat or £4,750 for a five-seat team bundle, perpetual.
  • QueryWell Studio + AI — £1,800 for one named-user seat or £7,250 for a five-seat team bundle, perpetual. This tier includes the AI entitlement in the same application; model-provider accounts and usage charges are not included.
  • Enterprise / site — a perpetual site or estate-wide licence for Studio or Studio + AI, quoted to scope.

An optional annual support and maintenance plan (SLA) — covering priority support, version upgrades, and onboarding — may be purchased alongside a licence or later. The perpetual licence does not depend on the SLA (see the EULA).

Current single-seat prices are shown at https://querywell.app and confirmed in Stripe Checkout before payment. Team, enterprise, site, branded and scoped work is quoted before purchase. Prices may be exclusive of taxes; any applicable taxes are shown at checkout or stated on your invoice. We may change prices prospectively; changes do not affect a licence you have already purchased.

3. Evaluation

A time-limited evaluation licence may be offered so you can trial Studio and the AI Workbench before purchase. Live AI use requires your own supported provider account; the built-in demonstration report does not. An evaluation does not require payment, does not convert automatically into a paid licence, and does not charge any payment method.

4. Payment

The licence fee is a one-time charge. A single-seat licence can be paid through Stripe Checkout using the payment methods offered there. By completing Stripe Checkout, you confirm that you have reviewed and agree to these Terms of Sale, the EULA and the Privacy Policy linked from the checkout notice. Stripe collects and processes payment details under its own privacy policy and terms. Quote-led purchases are payable against our invoice by bank transfer or another method we agree with you. If you also purchase the optional annual support and maintenance plan (SLA), that plan is charged annually and renews each year until you cancel it; you may cancel it at any time, effective at the end of the current SLA year. Cancelling or not renewing the SLA does not affect your perpetual licence.

5. What happens if you stop paying for support

Your perpetual licence is permanent and is not affected if you let the optional SLA lapse. If the SLA ends or is not renewed, you keep using the version(s) you already hold, but you may no longer receive support or new updates and versions released after the plan lapses. There is no subscription to "cancel" for the licence itself.

6. Refunds

We offer a 14-day money-back guarantee on first-time purchases. Request a refund by emailing info@elaman-group.com. Refunds are returned to the payment method or account the purchase was made from. Statutory consumer rights to a refund or cancellation, where they apply, are not affected.

7. Licence delivery

After a successful purchase you receive a licence key and your download links by email. Activate the key in the Software to begin use. Seats are governed by the EULA.

8. Support

Support is provided by email at info@elaman-group.com under an active support and maintenance plan (SLA), where purchased. We aim to acknowledge support requests within two business days.

9. Acceptable use and suspension

We may suspend or terminate access for breach of the EULA, non-payment of amounts due, or unlawful use, as set out in the EULA.

10. Disclaimers and liability

The Software is provided under the warranty disclaimers and liability limits in the EULA, which are incorporated here by reference.

11. Governing law

These terms are governed by the laws of England and Wales, subject to any non-waivable consumer protections where you reside.

12. Contact

Elaman Group Ltd — registered in England and Wales, company no. 15708144. Registered office: 62 Galloway Drive, Manchester, M12 5QQ, United Kingdom. Email: info@elaman-group.com · Web: https://querywell.app